Posts tagged with Data-driven Customer Insights - CE 65

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Measuring the Immeasurable: Quantifying Emotions in Customer Experience Analytics
Customer Experience Analytics Customer Experience Optimization

Measuring the Immeasurable: Quantifying Emotions in Customer Experience Analytics

Explore the science of sentiment with our latest post on quantifying emotions in customer experience analytics. Dive into the data with pie charts of shopping emotions, sentiment analysis tools, and the impact of CX initiatives on NPS. Learn to map emotions, trigger emotional loyalty, and calculate ROI. Plus, test your knowledge with interactive quizzes and get answers from our FAQ.

Alex Monroe
  • January 26, 2024
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