Linda Gilbert

Linda Gilbert

Interests: Retail, Customer Experience, Digital Transformation, Business Strategy

Linda Gilbert is a retail expert with a focus on customer experience. She has worked with some of the biggest names in retail, helping them to digitize and enhance their customer experiences. Linda is dedicated to sharing her knowledge and insights to help businesses thrive in the digital age.

Articles By This Author

The Psychology Behind Customer Experience: What Makes Consumers Tick in the Digital Age
Customer Experience Analytics Digital Customer Experience Customer Experience Design

The Psychology Behind Customer Experience: What Makes Consumers Tick in the Digital Age

Uncover the secrets of consumer psychology in the digital realm with our latest post. From the sway of emotional connections to the subtleties of cognitive biases, we delve into the strategies that shape exceptional customer experiences. Test your know-how with quizzes, learn through interactive guides, and master your online engagement with our expert checklist. Join us for an insightful journey into the heart of digital customer satisfaction.

The Next Frontier in CX: How Voice and Conversational AI are Shaping the Future of Customer Experience
Digital Customer Experience Automated Customer Experience

The Next Frontier in CX: How Voice and Conversational AI are Shaping the Future of Customer Experience

Explore the evolution of customer experience with our deep dive into voice and conversational AI. From educational videos to a comparative analysis and consumer polls, we unveil how these technologies are transforming interactions. Plus, get practical tips on leveraging voice analytics and integrating AI seamlessly into your business for a more accessible and personalized CX. Join the conversation on the future of engagement.

From the Ground Up: Building a Robust Digital Customer Experience Strategy
Digital Customer Experience Customer Experience Design Customer Experience Management Tools

From the Ground Up: Building a Robust Digital Customer Experience Strategy

Explore the power of a robust digital customer experience strategy in our latest blog post. Delve into its significance, learn how to build it from scratch, understand the role of analytics, and the impact of automation and optimization. A must-read for businesses aiming to enhance growth through digitization.

How the Top Companies are Winning at Customer Experience Management
Digital Customer Experience Customer Experience Analytics

How the Top Companies are Winning at Customer Experience Management

Uncover winning customer experience management strategies of top companies, delve into the transformative role of analytics, and explore how digital solutions and automation tools are reshaping the business landscape. A must-read for those seeking a competitive edge in the digital era.

The Future of Retail is Here: Innovations in Retail Customer Experience
Digital Customer Experience Retail and B2B Customer Experience

The Future of Retail is Here: Innovations in Retail Customer Experience

Explore the future of retail through digital transformation, automation innovations, and emerging trends. Uncover the power of customer experience analytics and how CE 65 enhances retail experiences. Discover comprehensive solutions for retail customer experience now.

The Art of the Follow-Up: How a Customer Experience Manager Can Improve Customer Retention
Customer Experience Management Tools Customer Experience Optimization

The Art of the Follow-Up: How a Customer Experience Manager Can Improve Customer Retention

Explore how a Customer Experience Manager can boost customer retention through effective follow-ups, harnessing digital potential, analytics, and automation. Learn how experience optimization can revolutionize your retention strategy. Dive into the new era of automated customer experience.

Recent Answers
How can CE 65 assist businesses in utilizing customer experience analytics?
  • September 1, 2023
What is the future of user experience design?
  • August 14, 2023
What is the purpose of customer journey mapping?
  • August 9, 2023
What are the benefits of digitization for organizations?
  • August 8, 2023
What is the difference between customer experience management and customer service?
  • August 7, 2023

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